An interesting piece in this week’s Retail Week from Martha Lane Fox (subscription required). I quote from it here:
“I think stores, especially flagship ones, will not stock so much product and instead become a showcase for the brand with the opportunity to offer experiences and events to shoppers – a way of connecting customers with their values. Customers will then be able to order products via the web and collect them from local depots or central collection points.”
I happen to largely agree with this vision, but the big question is where does that take us? And following on from this, what does it mean in terms of store design and layout? Will shop units need to be so large, and if so what is to be done with all the space that will give us?
All good questions, I trust someone somewhere is looking for some answers.